To provide access to industry leading tools and processes for increased efficiency, productivity and profitability; ultimately focusing on an effective exit strategy.
NextCare Partners™ provides innovative solutions to the challenges facing providers of urgent care. By joining forces and participating in the NextCare Partners program, you gain access to NextXpressTM, NextCare’s healthcare delivery model for the evaluation and treatment of patients. This model incorporates optimal delivery of care from first point of contact to post visit follow-up. With the expertise, guidance and cost-effective solutions from leaders within the healthcare industry, you maximize the success of your investment. Emphasis is placed on developing and implementing an exit strategy, which includes a pre-determined sales price based on mutually agreed upon financial metrics.
Market Analysis/Clinic Development
NextCare Partners™ enjoy a successful track record of site selection, market analysis and clinic development. The success of a prospective urgent care market is largely dependent on market research. To that end, NextCare has established a relationship with a national market research firm that has established itself as a leader in assessing markets for retail, and now “retail healthcare” companies. Its strength is in analyzing data from existing clientele and identifying future geographic opportunities. Additionally, NextCare has identified a set of criteria to evaluate major market service areas across the country. Based on this assessment, NextCare will assist their partners in targeting those geographic areas with a solid likelihood for success and return-on-investment.
NextCare also helps their partners with clinic configuration and work-flow optimization through their patent-pending process – NextXpress. Clinic configuration includes evaluating every aspect including reception, treatment rooms, imaging, lab, and charting. Recognizing that every unnecessary step is an unprofitable step, the clinics are configured for efficient patient and staff flow, with easy access to essential medical supplies and equipment. Non-revenue producing space is held to a minimum.
Leveraging Information Technology
NextCare Partners™ provides access to a wide variety of information technology services at a fraction of what similar services would cost elsewhere. NextCare utilizes a proprietary, state-of-the-art Electronic Medical Record and practice management solution, which has been extensively customized for a fast-paced urgent care environment. Other IT solutions offered are: electronic provider scheduling, lab interfaces with EMR, intuitive patient charting and discharge instructions, and HIPPA compliant disaster recovery.
Partnering with NextCare allows your practice to utilize state-of-the-art medical check-in kiosks and web interface. This allows the patients to enter their own past medical history and demographic data, which enables you and your staff to concentrate on patient care and improves the level of documentation and coding. Lastly, this level of patient input and interaction reduces not only your risk, but reduces your front office staffing needs.
Public Relations/Marketing
NextCare Partners™ benefit from centralized marketing and public relations. Our streamlined process offers consistency across markets and accuracy among all materials. Marketing initiatives are assessed monthly and consistently reviewed by qualified marketing professionals to ensure messages are up-to-date with the current locations and services being offered. All materials and messages are appropriately tailored to general marketing or specific regional marketing, depending on the target audience.
NextCare’s marketing and public relations plans are comprised of, but not limited to, the following initiatives: media, print advertising, direct marketing, events/sponsorships, and networking/contracting. The majority of marketing efforts are tracked using unique tracking methods. Information is collectively and individually analyzed to focus expenditures on initiative with the greatest proven return-on-investment.
Training/Policies/Procedures/Compliance
NextCare Partners™ benefits from on-line training modules. New employee orientation and educational courses are all managed centrally through NextCare University. Instilling a culture of “quality as a business strategy” through best practices is a strong focus. Additionally, regulatory and compliance modules are available, which include HIPAA, OSHA, infection control, fire safety and hazardous materials training. Employee education is ongoing and assures consistent performance throughout all sites in the areas of patient administration, clinical care and customer service. This training is packaged and exportable to all sites.
Assuring compliance with state and federal regulations is the responsibility of all physicians and employees. To ensure compliance, NextCare Partners™ benefits from NextCare’s proven track record of regulatory success. NextCare Partners™ may also benefit from NextCare’s compliance hotline, which enables individuals with concerns to contact the hotline anonymously and identify any issues before litigation or regulatory reporting ensues.
Patient Account Management/Managed Care Contracting
Cash flow can make or break a company. With NextCare Partners™ you have the assurance that your accounts receivable will be managed properly, utilizing our state-of-the-art practice management system. Electronic Medical Records facilitate effective charge capture and our internal edits ensure claims are properly coded and in compliance with all applicable third-party rules and regulations. Our practice management system allows customized tracking and trending of accounts receivable to meet the needs of each client. Reports are exportable for effective analysis. Our experienced staff provides the follow-up needed for timely payments and effective appeal and denial management.
NextCare Partners™ understands the value of managed care contracts. Our expertise in all aspects of third-party payor contracting maximizes reimbursement rates. NextCare Partners™ provides the tools to analyze managed care contracts and the financial impact they have on your practice. We assist our partners in effectively targeting those plans with the greatest potential for driving increased profitability.
Medical Malpractice/Risk Management
NextCare Partners™ benefits from coverage with an AAA-Rated National Medical Practice Insurance Provider. Our carrier is a preeminent provider in the urgent care market, offering the strongest protection in the marketplace. The Risk Management Program utilizes proprietary state-of-the-art, Electronic Medical Record (EMR) system to monitor the quality of care provided by comparing it to national best practices. The intuitive Electronic Medical Record alerts the provider to high-risk conditions to ensure that they are adequately addressed and documented. Collaboration affords the partner an opportunity to reduce malpractice rates and improve risk management capabilities.
Collective Purchasing Power
NextCare Partners™ leverages purchases with all clinics in the system. Reduce costs to your business by taking advantage of pre-negotiated agreements and volume discount pricing. The NextCare Partners™ procurement process believes in approaching every purchase from a total-cost-of-ownership perspective. The process employs full expenditure analysis, strategic sourcing and agreement management to provide the best value. By joining NextCare Partners™, you gain the purchasing power of multiple sites to minimize costs and maximize profits.
Reaping the Rewards
An exit strategy is an important component and should be part of an urgent care owner’s business plan from the beginning. NextCare Partners™ offers an alternative to simply liquidating your business assets. Our agreement with your business includes a pre-determined purchase option, allowing you to make strategic business decisions with a clear vision of a future exit opportunity. There is also strength in joining with others in NextCare Partners™ as the capital market recognizes the merits of a national footprint, the associated economies of scale and the clinic efficiencies realized from its technology infrastructure. We believe quality urgent care has a strong future and we are confident that NextCare Partners™ will continue to be recognized as industry leaders in this emerging healthcare sector.
Contact Information:
Jim Weaver, VP Acquisitions & Integrations
480.776.1618
jweaver@nextcare.com